Showing posts with label London. Show all posts
Showing posts with label London. Show all posts

Monday, 27 October 2014

2014 Emerging Payments Awards winners

Fifth Dimension received a special commendation at the 2014 Emerging Payments Awards, for it's work in the prepaid and emerging payments sector.

The awards, now in their 7th year, saw a total of 22 awards announced at a gala dinner held at the London Lancaster Hotel and was attended by the great and the good from related areas of the payments industry including prepaid, gifting, m-POS and mobile.

Some of the winners were overcome with emotion

See the full list of winners from the 2014 Emerging Payments Awards

The 2015 Emerging Payments Awards will be Thursday 15th October 2015 - for more information visit: http://www.emergingpaymentsawards.com

Thursday, 19 December 2013

Londoners on board with contactless bus payments


Transport for London is celebrating the successful implementation of contactless card payments on all of London's 8,500 buses.

Since the service was launched in December 2012, more than 6.5 million London bus journeys have been paid for using contactless American Express, MasterCard or Visa Europe contactless payment cards, the U.K. transit operator said.

Contactless open-loop cards can be used in addition to TFL's existing proprietary contactless Oyster cards, if customers don't have an Oyster card or have run out of credit on their Oyster card. Tickets bought with contactless cards cost less than cash tickets.

TFL said it will launch contactless card payments in its wider transit network in 2014 for journeys on over-ground and underground trains. Following the full rollout, TFL said it will become one of the world's largest single merchants accepting contactless cards.

"It is fantastic that so many people are taking advantage of the ease and convenience of using their contactless payment cards to pay their bus fares," Shashi Verma, TFL's director of customer experience, said in a news release. "Each week we are setting a new record for usage, which gives us great confidence for when we launch contactless payments on the rest of the network and make contactless fully integrated in 2014."





TFL stresses the need for customer education when introducing a new ticketing system, and said it continues to remind customers about presenting their Oyster or contactless payment cards separately to buses' yellow card readers. If two cards are touched together, there is no risk of double payment, TFL said, but the payment might be taken from the card that the customer did not intend to use.

TFL said there have been no technical issues since its contactless payment system launched, and refund requests for charges made to the wrong card have averaged less than three per day, out of around 4 million daily bus journeys paid for on Oyster.

The company said it is working closely with the payments industry to prepare for the next phase of its contactless card rollout to trains. A pilot will take place over the next few months to test contactless payments on TFL’s train networks.

Source: Mobile Payments Today 

Wednesday, 1 August 2012

Our approach to flexible working: pt 1 - The Office

When Fifth Dimension decided to move offices at the end of 2011, the goal was not simply about finding an alternative office but to implement a genuinely more flexible working environment that would benefit the individuals while still being no less effective for the company and our clients. There was also talk about the impact of the Olympics on business in London and with the experience of various transport interruptions and security alerts in the Capital, then it also made sense to have better contingency plans.

Many people in different organisations already work from home in some sort of arrangement. At Fifth Dimension we started doing so around 10 years, though arising out of circumstances rather than a planned strategy. As individuals within the company got older their circumstances changed, and location or family life meant that commuting to our office everyday was not so easy.

But this has largely been applied to the software developers, who invariably have longer defined tasks to work on and notably less interaction with clients.

Our goal was to consider how to apply this to the whole organisation, and the move of office provided the perfect opportunity to initiate a new era.

The first step was to give notice on our existing serviced offices which gave us a timetable and commitment that something had to be done.

We considered that we should really commit to do things differently, rather than just tinkering which led to the question: “Do we actually need an office?”

Clients like to know you have an address, but this can easily be solved with a virtual office service where post can be addressed. Many provide meeting rooms, so that client visits can also be accommodated as required.

Employees also need a place to congregate – even if not on a daily basis, physical interaction is important in a business. A new alterative to the serviced office, which can be expensive, is a shared workspace (such as Club Workspace). Provided on an individual membership basis, this is a large serviced office where individuals from different companies pitch up and work. This is not dissimilar from the members club approach, though without the usual bar and restaurant attached it is aimed more at start-ups, and small companies who require a more formal working area.

Currently though, neither the shared workspaces or members clubs provide suitable storage for ancillary office equipment such as scanners or printers, or to keep the physical items that we need to store such as card or packaging samples.

So, we looked for a suitable self storage unit close-by, and the result was a fortunate encounter with SafeStore – we now have an office in their building and access to cheap self-storage as we need. We have a physical office to meet and work – meetings tend to be held in much the same way as before – for partners, it tends to be coffee shops and business hotels, and clients tend to be at their premises.

Next time: how do we cope with communication, networking and the post.